Important Covid-19 Information


All of our staff wear the appropriate PPE and all chairs, equipment and worksurfaces are sanitised between each patient.

We would like to welcome you Back to our Practice, and re-assure you we have done everything we can to make your visit as safe as possible for you and our team.

We would like to advise you the procedures during your visit.


Patient Journey Video


We would like to advise you the procedures during your visit.

  • On arrival, we will require you to use hand sanitiser and to wear personal protective face covering (mask). Please bring your own.
  • On arrival the door may be locked , please call or knock. One of our team will come to get you maintaining social distancing
  • Your forehead temperature may be checked using a medical grade thermometer.
  • Patients are asked to limit companions on their visit to only essential people in order to reduce the number of people within the practice.
  • Please only bring with you necessary personal belongings
  • You will be direct to the appropriate seat maintain social distancing.
  • Appointment times will be managed to allow for social distancing between patients and cleaning in between appointments
  • This may mean that you are initially offered fewer options for scheduling your appointment.  We will do our best to ensure waiting times are minimised.
  • We will implement a daily health screening check point and log for the screening of all staff entering the workplace.
  • We will take steps to minimise staff interaction.
  • You are likely to see members of our team wearing additional PPE.
  • Our reception team will communicate with you to complete a pre-appointment screening process. You will be asked the same questions again when you are in the practice.
  • We cannot maintain social distancing (time spent closer will be kept to a minimum) Face to face contact will be kept to a minimum. That is why the optometrist will be wearing the Appropriate PPE, which will include a face mask and Eye covering.
  • You can Browse frames but cannot touch them. The Dispensing Optician will bring all frames you want to try on to the dispensing area. All frames will be cleaned before putting back on the shelf.
  • You will be asked to pay by card. Payments plans may be available

If you have any questions please do get in touch:

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.
Thank you for your patience and understanding during this crisis.  We look forward to welcoming you back very soon and until then, stay safe.